Privacy Policy

the RangeX mobile application for iOS and, when released, Android (the "App");

the website located at getrangex.com and its subdomains (the "Website"); and

any related services, features, communications and support that link to or reference this Policy,

Account and profile information. Your email address; your name and email address as provided by Sign in with Apple or Sign in with Google if you choose to use them (Sign in with Apple may provide a relay email address in place of your actual email address); a display name; an optional profile photograph; an optional telephone number; your preferred measurement units; and your onboarding progress.

Shooting data. Target Photographs; the location of each detected or manually marked impact; impacts you add, move or remove; the corners and orientation of the target page; scores; group size and other group measurements; the distance, firearm, ammunition details and target type you enter; drills and drill results; personal records; notes; and the date and time of each session.

Range visits. The Range at which a session took place, whether selected by you or suggested by the App, and the date of your visit.

Gun Locker information. The make, model, calibre, optic, accessories, nickname and other details you choose to record about a firearm; Firearm Photographs, if you choose to add them; and the illustrations generated from them.

Competition and social information. Competitions you create or join; invitations you send or accept; Challenge entries; and users you block.

Range submissions. Information you submit about a Range not already listed, such as its name, location, facilities and photographs. Range submissions may be displayed to other users.

Reports. If you report content or a user, the content reported, your reason and any comments you provide.

Consent and preference records. Your responses to permission requests, including the date on which you consented to Automated Image Analysis of Firearm Photographs; your notification preferences; and your "Help improve scoring" setting.

Communications. The content of messages you send to us, including support requests, feedback, survey responses and correspondence, and associated contact details.

Prize and eligibility information. If you win or are eligible for a prize in a Sponsored Challenge, the information required by the official rules, such as your legal name, mailing address, date of birth, proof of eligibility and, where required by law, tax information.

Website sign-ups. If you join a waitlist or mailing list on the Website, your email address and the page or campaign through which you signed up.

Precise Location. If you grant permission, the App collects your device's Precise Location only while the App is in use. The App does not request or collect location in the background. See Section 6.

Camera and photo library. If you grant permission, the App accesses your camera and photo library solely to allow you to capture or select Target Photographs, Firearm Photographs and profile photographs. The App accesses only the photographs you choose. The App does not record audio and does not collect motion or fitness data. Your operating system may display a microphone or motion notice because of system components included in the App; no audio or motion data is recorded, stored or transmitted.

Device information. Device type and model, operating system and version, App version and build, language, time zone, screen orientation, and identifiers assigned to your device or installation by us or our Service Providers.

Usage information. The screens and features you use, actions you take within the App, the dates and times of your sessions, session length, referring links and deep links, and whether you have enabled notifications.

Diagnostic information. Crash reports, error logs, performance data and related technical information. Server-side diagnostic records may be associated with your Account identifier and email address so that we can investigate and resolve problems that affect you.

Push notification tokens. If you enable notifications, a token issued by your device's operating system that enables us to deliver notifications to that device.

Network and log information. Internet Protocol (IP) address, request timestamps, and similar information that is automatically logged when your device communicates with our servers or the Website.

Cookies and similar technologies. See Section 10.

Sign-in providers. If you sign in with Apple or Google, the information that provider shares with us with your authorisation, typically your name and email address (or relay address) and an identifier.

App stores and membership management. Confirmation of purchases, free-trial starts, renewals, cancellations, billing issues, refunds and expiry dates. We do not receive or store your payment card number or other full payment details; these are processed by Apple or, where applicable, Google.

Other users. Information other users provide about you, for example when they invite you to a Competition or report content you have posted.

Public and commercial sources. Information about Ranges, including names, addresses, contact details, opening hours, ratings and photographs, obtained from public sources and from mapping service providers.

Sponsors. If you participate in a Sponsored Challenge, information the sponsor provides to us in connection with prize fulfilment.

To provide the Services, including to create and administer your Account; authenticate you; detect and measure impacts; calculate scores, group measurements, handicaps and rankings; estimate sight corrections; display trends by firearm; maintain your Gun Locker; generate firearm illustrations; operate Competitions, Challenges and Leaderboards; display Ranges on a map and suggest the Range at which you are shooting; and synchronise your data across devices.

To provide your Membership, including to verify purchases and entitlements, administer free trials, and handle renewals, cancellations, billing issues and refunds communicated to us by the app store.

To communicate with you, including to send service, security and administrative messages; respond to requests; send push notifications you have enabled; and, where permitted by law, send information about new features or offers.

To improve and develop the Services, including to understand how the Services are used, measure the effectiveness of features, diagnose and fix errors, and, subject to your "Help improve scoring" setting, train, test and evaluate our own scoring and impact detection models.

To maintain safety, security and integrity, including to detect, prevent and respond to fraud, cheating, manipulation of scores, abuse, security incidents and other harmful or illegal activity; apply rate limits; review reports; and enforce the Terms.

To administer Sponsored Challenges, including to verify eligibility, determine winners and deliver prizes in accordance with the applicable official rules.

To comply with law and protect rights, including to comply with legal obligations, lawful requests and court orders; maintain records required by law; and establish, exercise or defend legal claims.

For corporate transactions, as described in Section 8.2(e).

For any other purpose disclosed to you at the time of collection or with your consent.

On-device processing. The App includes a scoring model that runs on your device and can analyse a Target Photograph without transmitting it.

Server-side processing. When your device is connected, Target Photographs are transmitted to our servers for measurement. To improve the accuracy of impact detection, we may use third-party Service Providers that perform Automated Image Analysis on our behalf. For this purpose, only a processed image of the target page is analysed. Our own measurement service does not retain the photographs it measures.

Retention. A Target Photograph associated with a saved session is retained with that session until you delete the session or your Account. A Target Photograph that is uploaded but never associated with a saved session is deleted within approximately 24 hours.

Permission. Before a Firearm Photograph is processed by a third-party image analysis Service Provider, we request your permission in the App. If you decline, you may record the firearm manually and no photograph is processed by such a provider. We keep a dated record of your permission. If we change the categories of providers to which Firearm Photographs are sent in a way that requires your consent, we will ask again.

What is processed. To identify the firearm and to generate an illustration of it, Firearm Photographs, or a cropped and reduced-resolution copy of the selected firearm, are processed by our image analysis and machine learning Service Providers. Embedded metadata (such as GPS coordinates, device information and timestamps) is removed before an image is sent for illustration.

Original photographs are not retained. On upload, your photograph is converted into a reduced-resolution image from which embedded metadata has been removed; the original file is not stored. If you save an illustration, we retain the illustration. An uploaded photograph that is not attached to a firearm in your Gun Locker is deleted within approximately 24 hours.

Removal. If you remove a photograph or a firearm, the photograph ceases to be visible in the App immediately and the file is deleted after 30 days. This short period allows an accidental removal to be reversed.

Access controls. Firearm Photographs and illustrations are stored privately, are never published, and are accessible only through access links that expire after approximately 15 minutes.

Unless you turn off Help improve scoring in Settings, each session you save also transmits to us a full-resolution copy of the Target Photograph, with all camera metadata removed, together with your corrections (impact locations, impacts removed and page corners). We use these samples only to train, test and evaluate our own scoring and impact detection models.

Turning the setting off stops future samples immediately. It does not delete samples already shared. You may request deletion of previously shared samples by contacting us at contact@getrangex.com.

Deleting a session removes its sample, and the associated file is deleted after 30 days. Deleting your Account deletes your samples.

Other users. As described in Section 9.

Sponsors. If you win a prize in a Sponsored Challenge, we may disclose the information necessary to verify eligibility and deliver the prize (such as your name, mailing address and contact details) to the sponsor, as described in the official rules.

Legal requirements. We may disclose Personal Information if we believe in good faith that disclosure is required by applicable law, regulation, subpoena, court order or other legal process, or by a lawful request from a public authority, including to meet national security or law enforcement requirements. Information about the firearms in your Gun Locker will be disclosed only where we are legally compelled to do so. Where legally permitted and practicable, we will notify you before disclosing your information in response to a governmental or third-party request, so that you may seek a protective order or other remedy.

Protection of rights and safety. We may disclose Personal Information where we believe in good faith that disclosure is necessary to protect the rights, property or safety of RangeX, our users or the public; to detect, prevent or address fraud, security or technical issues; or to enforce the Terms.

Corporate transactions. We may disclose or transfer Personal Information in connection with, or during negotiations of, a merger, acquisition, financing, reorganisation, bankruptcy, receivership, sale of assets or transition of service to another provider. Any successor will be bound by this Policy with respect to information transferred to it, unless you are notified otherwise and, where required, consent.

Affiliates. We may disclose Personal Information to entities under common control with RangeX, which will process it in accordance with this Policy.

With your consent or at your direction, including when you create a share card or otherwise choose to share content outside the Services.

Competitions and Challenges. Your display name, profile photograph and scores are visible to other participants.

Leaderboards and Sponsored Challenges. Your display name, profile photograph, rank and scores (including handicapped scores) are visible to other users of the Services.

Range submissions. Information and photographs you submit about a Range may be visible to all users and may remain associated with that Range after your Account is deleted.

Share cards. Content you share outside the Services is visible to anyone with whom you share it. We cannot control copies made by others.

Device permissions. You may grant or withdraw location, camera, photo library and notification permissions at any time in your device settings.

Push notifications. You may disable all or specific categories of notifications (such as updates, reminders and social notifications) in the App's settings or in your device settings.

Email. You may unsubscribe from marketing emails using the link in any such email. We may continue to send service, security and transactional messages, which are necessary to provide the Services.

Help improve scoring. You may turn this setting off in the App at any time.

Automated Image Analysis of Firearm Photographs. You may decline permission and add firearms manually.

Profile. You may edit or remove your display name, profile photograph and telephone number in the App.

How to delete. You may delete your Account at any time in the App under Settings > Delete account. You may also request deletion by contacting contact@getrangex.com.

What is deleted. When you delete your Account:

your sign-in identity is deleted and you can no longer sign in;

your email address, display name, profile photograph, telephone number and push notification tokens are removed from your Account record;

your Firearm Photographs and illustrations are deleted without the 30-day period;

your training samples are deleted;

we instruct our membership management Service Provider to remove your email address and name; and

photographs and scans queued on your device are discarded.

What is retained, and why. Your remaining records, such as sessions, scores, Gun Locker entries, preferences and purchase history, are retained in De-identified form, associated only with an internal identifier and without your name, email address or other direct identifiers. These records are no longer displayed to other users. We retain them to preserve the integrity of historical Leaderboards and Competition results, to maintain accurate purchase and tax records, to prevent a deleted Account from being re-created and used to evade enforcement, and to improve the Services.

Other retention. Information may also be retained as described in Section 11.4 (legal holds, legal obligations and fraud prevention) and in backups until they are overwritten. Content you shared with others before deletion (such as share cards) and Range submissions may remain visible.

Memberships. Deleting your Account does not cancel your Membership. Your Membership is billed by Apple or, where applicable, Google. To stop future charges, cancel through your App Store or Google Play account settings.

Know the categories and specific pieces of Personal Information we have collected about you, the categories of sources, the business or commercial purposes for collection, and the categories of third parties to whom we disclose it;

Delete Personal Information we have collected from you, subject to exceptions under law;

Correct inaccurate Personal Information;

Opt out of the sale or sharing of Personal Information (we do not sell or share);

Limit the use and disclosure of sensitive Personal Information (see Section 14.2); and

Not be discriminated or retaliated against for exercising any of these rights.

to confirm whether we process your Personal Information and to access it;

to correct inaccuracies;

to delete Personal Information provided by or obtained about you;

to obtain a copy of your Personal Information in a portable and, to the extent technically feasible, readily usable format;

to opt out of targeted advertising, the sale of Personal Information, and profiling in furtherance of decisions that produce legal or similarly significant effects (we do not engage in these activities);

where required, to obtain a list of the specific third parties to which we have disclosed Personal Information; and

to appeal our decision regarding your request.

How to submit a request. Email contact@getrangex.com. Account holders may also delete their Account in the App.

Verification. We will verify your request by matching information you provide with information we hold, ordinarily by confirming control of the email address associated with your Account. We may request additional information where necessary. We will use information provided for verification only for that purpose.

Authorised agents. You may designate an authorised agent to submit a request on your behalf. We may require the agent to provide signed written permission from you or a valid power of attorney, and may require you to verify your identity directly with us.

Timing. We will respond within the period required by law, generally 45 days, which may be extended where permitted.

Appeals. If we decline your request, you may appeal by emailing contact@getrangex.com with the subject line "Privacy Appeal" within a reasonable period after our decision. We will respond within the period required by law. If your appeal is denied, you may contact the Attorney General of your state.

Non-discrimination. We will not deny you the Services, charge you a different price, or provide a different level or quality of Services because you exercised your privacy rights, except as permitted by law.